The Legel Report

You may recall last January Tracey got a new computer at work. She has had some problems since then. She never had any sound from day one and the tech she talked to back then told her to unplug the speakers and when the computer itself made no sound he diagnosed it as a problem with the computer itself and not the speakers. Since she had to take it apart and connect the hard drive in the very beginning she was ready to accept a hardware problem for the sound problem too. Tracey has pursued this situation diligently because she has various occasions when she needs to listen to instructional DVDs etc. She has reconnected the wires, studied the software settings, etc.

Yesterday she finally got hold of technician at the Help Desk who got the problem correctly diagnosed. He explained the other tech was incorrect in his approach as her computer was not built with any onboard sound so it had to be either her soundcard or her speakers. He asked her first to check on the right side of her monitor for a speaker. Then he asked her if it had a black knob and if it did to turn that knob to make sure the speakers were on and turned up. Voila! Problem Solved! Tracey said she hasn’t felt so foolish in forever. All this time and all she had to do was turn the speakers on. Doh!

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