Tracey is off work from today until a week from Monday. Fresenius is pushing employees to use up their personal time to save the company some money at the end of the year. If she doesn’t use it she loses it.
MjL 18 Dec 2020, 6:20 a.m.
We have been using smart light bulbs from #Teckin for almost a year now. They had a 1 year warranty and we’ve had a few of them replaced when they quit working. I think the first batch had some problems.
I just sent a request to have two more of the original bulbs replaced. I sent a copy of the invoice, date purchased, etc. All as I have done in past interactions.
This time I got a reply from “Alice” in Teckin Customer Support. She wants me to send a short video of the problem so the technician can troubleshoot the problem.
I have dealt with customer service issues over many years and I’ve often thought I would never find anything more ridiculous than the last ridiculous statement or request to fix a problem.
This has to top the list. They want me to video dead light bulbs. Just exactly how does one diagnose a problem with a video of a dead light bulb? If you stare at it long enough you will figure out it doesn’t light up and is probably broken?
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