Sai - Turbify Support (3:09:29 AM): Thank you for contacting Turbify, my name is Sai. May I have your name please? Me (3:09:43 AM): Michael Legel Sai - Turbify Support (3:09:52 AM): Hello Michael, How are you doing today? Me (3:09:59 AM):Fine Sai - Turbify Support (3:10:07 AM): How may I assist you? Me (3:10:36 AM): I received an email that my domain is expiring. Sai - Turbify Support (3:10:49 AM): Can you please help me with your domain name? Me (3:11:03 AM): mjlegel.com Sai - Turbify Support (3:11:23 AM): Thank you for sharing the information Michael. Me (3:11:26 AM): Also received this message: Me (3:11:50 AM): I can't access domain services Sai - Turbify Support (3:12:51 AM): As per my understanding you got an email where your domain is going to be expiring and you can’t access your domain. I apologize for the inconvenience caused. be rest assured I would help you with your concern. Me (3:13:00 AM): Received this auto renew is disabled? Sai - Turbify Support (3:13:53 AM): Please allow me 3 minutes to check with my resources and I will get back to you. Me (3:13:58 AM): ok Sai - Turbify Support (3:14:06 AM): Thank you. Sai - Turbify Support (3:18:23 AM): Thank you for staying connected. Me (3:18:31 AM): ok Sai - Turbify Support (3:19:18 AM): As I can see that the domain was suspended for log abuse and my backend team has asked you to review your website files. Me (3:19:34 AM):That was resolved weeks ago. Me (3:20:14 AM):There are currently no error logs. Sai - Turbify Support (3:20:40 AM):If you have reviewed all the files let me contact my escalation team and Please allow me 3 minutes to check with my resources and I will get back to you. Me (3:20:47 AM): ok Sai - Turbify Support (3:20:54 AM):Thank you. Me (3:23:47 AM):Received June 9 Sai - Turbify Support (3:24:35 AM): Thank you for being online, greatly appreciated. Me (3:24:40 AM): ok Sai - Turbify Support (3:25:08 AM): I could like to inform you that, I have escalated the case to our escalation team once they review it you will not be able to see the suspended status and they will be contacting you via email, Please don't worry they will be working on high priority. Me (3:25:34 AM): I hope so. It took 3 weeks last time. Sai - Turbify Support (3:26:29 AM): Please don't worry I have escalated the case and we are trying our best to resolve it as soon as possible. Me (3:26:43 AM): ok Thank You. Sai - Turbify Support (3:27:04 AM): I am really sorry for the inconvenience caused to you. Me (3:27:25 AM): Thank You. Sai - Turbify Support (3:27:35 AM): Your welcome. Sai - Turbify Support (3:27:55 AM): Is their anything else I may assist you further? Me (3:28:07 AM): No, have a good day. Sai - Turbify Support (3:28:28 AM): I request you to please close the chat from your end. Me (3:28:37 AM): Is there a case number? Sai - Turbify Support (3:28:54 AM): The case number is 01901539. Me (3:29:10 AM): Thank you and g'bye. Sai - Turbify Support (3:29:22 AM): Your welcome and have a wonderful day and stay safe.