Here is a typical customer service situation. I ordered a product online. It was supposed to be a #TwoPack. Only one arrived. I go back online and the only option is to return for replacement or refund. I search and find a customer service phone number and the automated response immediately tries to set up a return instead of letting me talk to a person. I disconnect the call. I call again and refuse to answer any of the machine’s questions; instead demanding to speak to a person. Often. Repeatedly. I finally get a nice woman from a foreign land. She says two will be shipped and to keep the one I have. And to disregard any requests to send the one back. Okay. Now I wait to see what happens.
MjL 15 Oct 2023, 8:15 a.m.
#PowerOutage Friday evening Tracey was in the kitchen preparing supper when the power flickered and then went off for a minute or so. She couldn’t get the refrigerator freezer drawer to open and thought something inside was caught and preventing it from opening. It eventually opens and she rearranges things. Again and again it would refuse to open, then would open after a minute or so, and eventually she had removed everything from the freezer and it did it again. She then discovered there was a “Lock” button on the control panel. After messing with that a bit she finally gave it up and finished preparing supper.
It has since been operating properly and we can only conclude the brief power outage must have triggered the lock we didn’t even know we had. It also begs the question of why there is a lock on the darn thing in the first place? Some brilliant designer idea in the guise of safety or security I would guess.
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