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#Applebees

#1 Click this link to see Blog page --> 09/01/2006

#Applebees
Late last evening after Tracey finally made her way home from work, we went to Applebee’s in Pekin. There were several empty tables and four parties ahead of us.

We told the little girl hostess we would take the “first available” table. I don’t ordinarily care to sit in the smoking section, but since Tracey had to get to bed so she could go back to work at 5:00 this morning (that’s another rant best left for another time!) we decided we didn’t want to wait too long.

We waited impatiently while this young woman wandered about collecting menus and otherwise taking her sweet time about seating people in the various empty tables that had been empty when we arrived.

When she finally got to us after a lengthy wait, a couple walked in the door and she seated them ahead of us.

That’s when I lost it. In a voice heard throughout the joint I asked to see the manager. We were immediately seated at a non-smoking table. The manager hovered over us a bit and then life settled down until Tracey received a raw steak when she had ordered it medium-well. I received rice pilaf instead of the Spanish rice I had ordered.

The manager, to her credit, really tried to make things right and took the cost of Tracey’s steak off our bill. The manager lamented the fact that “all she had to work with were all these young teenagers”. I can sympathize with her and did, but perhaps they need to consider instilling a sense of responsibility rather than making sure they look busy.

I can guarantee you there is one young hostess who got a real life lesson in how embarrassing goofing off on the job can be.

I think another sorry issue is this whole smoking / non-smoking thing. Especially when most places think a sign actually divides the smoke as well as the smokers. I think they should be forced to have real separation and then require you to smoke if you sit in the smoking section. Yeah, right —— that’s going to happen.

MjL

#2 Click this link to see Blog page --> 05/16/2007

#Applebees
Tracey was awake most of last night. She couldn’t get to sleep and she thinks it is because the coffee she got at Crapplebee’s was not decaffeinated as she had asked for.

She didn’t get to sleep until almost midnight and then had to get up at 4:15 this morning. I think she might be a bit grouchy by the time she gets home!

MjL

#3 Click this link to see Blog page --> 12/24/2011

#Applebees
Tracey and I braved the traffic last evening to go to Applebee’s in Pekin for supper.

I had been thinking about eating steak for a couple days and it seemed like a good idea. I ordered a New York strip medium rare. I don’t know what I got but it was well done, very chewy and nearly tasteless. Expensive too. Oh Well. It was filling.

MjL

#4 Click this link to see Blog page --> 03/26/2013

#Applebees
Tracey was about an hour late getting off work last evening. We went to Applebee’s to get some supper and our poor VW Beetle fell into a HUGE pothole in their parking lot. I don’t think it did any damage but it sure was a shock. I complained to the manager and told him something should be done to at least mark the thing —— an orange cone, a garbage can, even a chair to keep people from crashing through it. When we left there was yellow folding caution sign (like they use to warn about wet floors, etc.) out in the parking lot but it was over the wrong pothole. Typical.

MjL

#5 Click this link to see Blog page --> 04/18/2013

#Applebees
Speaking of coupons. Tracey signed up for the Applebee’s coupons too but we discovered the other day you can’t use the darn things in Pekin unless you print them out. Another business locked in the last century. They must not realize that people don’t have printers in their cars, but they do have iPads, smartphones, etc. that receive the email. It really is pointless to send out electronic coupons they can’t honor without a printer.

MjL

#6 Click this link to see Blog page --> 04/18/2013

#Applebees
I couldn’t resist. I went to Applebee’s national web site and left the following commnet:

My wife, Tracey, recently received a coupon for a free appetizer via email on her iPad. She presented this electronic coupon to the server as we were ordering our meal. In fact, we would not have ordered the appetizer had it not been for the coupon. The server later came to our table to tell us we could not use the coupon unless it was printed on paper. Obviously the price of the appetizer is not so severe as to preclude our continued business —— but I find it terribly curious why an Applebee’s restaurant has not moved forward to embrace current technology? I have to believe that very many customers receive these coupons on iPad, smart phone, car computers, etc. And none of them are going to have a portable printer to provide the archaic printed paper coupon.

I have to say a number of your competitors are able to simply scan or write down the bar code from the portable device. I would suggest Applebee’s make the effort to join the rest of us in the 21st century.

Michael

I doubt it will make a difference ——
But you never know until you try.

MjL

#7 Click this link to see Blog page --> 04/24/2013

#Applebees
You may recall my complaint on the 18th of this month about Applebee’s not letting us use a coupon for a free appetizer unless it was printed on paper. I got an email response from the general manager at the Pekin Applebee’s. He basically made excuses about the help.

We do receive so few of these types of coupons electronically and some of our more tenured staff is unsure how to handle them. We had drilled into them the necessity of needing a paper backup for so many years; this is what they fall back on. I have spoken with my management team and nearly all of our service staff (so far) to ensure this issue does not occur again in the future.

He goes on to say he would like to talk with me by phone but I emailed back saying email suites me better. I don’t really need to talk to anybody, just some hope that they will respond more appropriately the next time. I am actually somewhat surprised I got any reaction or response at all, so it is to the good already.

MjL

#8 Click this link to see Blog page --> 04/27/2013

#Applebees
Tracey left work yesterday to have lunch with me at Applebee’s. Really long wait for our food. Even the waitress complained about it. I think she was afraid we would blame her for the cook being so slow. Unfortunately Tracey had to go back after we ate.

MjL

#9 Click this link to see Blog page --> 04/28/2013

Our mailbox was not very kind to us yesterday. The payment book for our new #FordEscape arrived along with the real estate tax bill. At least we get something out of the car payment, the taxes not so much.

#Applebees
It wasn’t all bad news though. We got a letter from the Applebee’s manager and two $10 gift certificates. Sometimes it pays to complain. I would rather they fix the problem I complained about but I will take their guilt money just the same.

MjL

#10 Click this link to see Assorted Stuff page --> 10/14/2018 #2

#Applebees #MinimumWage

MjL